YOUR QUESTIONS, ANSWERED
Everything You Need to Know Before Your Stay
Planning your Jamaica escape should feel just as effortless as the stay itself. Explore answers to common questions about our private villa, accommodations, amenities, personalized experiences, and everything you need to know before arriving at Luxe Oasis.
HELPFUL INFORMATION
Find the Answers You're Looking For
Whether you're planning your stay, exploring our villa amenities, or arranging personalized experiences, browse the topics below to find everything you need to know.
Reservations & Booking
Booking details, availability, accommodations and cancellations.
EXPLORE QUESTIONS ↗The Villa & Amenities
Privacy, bedrooms, rooftop spaces and villa features.
EXPLORE QUESTIONS ↗Arrival & Transportation
Airport transfers, check-in and getting around Jamaica.
EXPLORE QUESTIONS ↗Experiences & Services
Private chef dining, massages, excursions and celebrations.
EXPLORE QUESTIONS ↗Policies & Guest Information
Occupancy, house guidelines and important stay details.
EXPLORE QUESTIONS ↗Location & Exploring Jamaica
Ocho Rios attractions, beaches, dining and local discoveries.
EXPLORE QUESTIONS ↗GOOD TO KNOW
Your Questions, Thoughtfully Answered
Explore helpful information about your stay, from accommodations and arrival arrangements to personalized experiences and discovering Ocho Rios.
Reservations & Booking
01How do I book a stay at Luxe Oasis?
Explore our one-bedroom and three-bedroom accommodation options and follow the reservation instructions for your preferred dates. If you're planning a special occasion or need assistance, you're welcome to contact us before booking.
What is the difference between the one-bedroom and three-bedroom stays?
Our one-bedroom stay accommodates up to two guests, while the three-bedroom stay accommodates up to six. Both options provide exclusive use of the villa. With a one-bedroom booking, the two additional bedrooms remain locked.
Will I share the villa with other guests?
No. Luxe Oasis is reserved exclusively for you and your registered guests during your stay. We do not accommodate separate bookings in the villa at the same time.
Can I book a stay for a birthday, anniversary or romantic getaway?
Yes. Luxe Oasis offers curated celebration and romantic experiences that can be arranged alongside your villa reservation. We recommend contacting us in advance to coordinate your plans.
What is the cancellation policy?
The cancellation terms applicable to your reservation will be provided during the booking process. Please review them carefully before confirming your stay.
The Villa & Amenities
02Does Luxe Oasis have a private swimming pool?
The villa has access to a shared community swimming pool. The pool is not private or reserved exclusively for Luxe Oasis guests.
Is the rooftop terrace private?
Yes. The rooftop terrace is exclusively yours during your stay, with a private hot tub, comfortable lounge seating, a daybed and a BBQ grill.
Is there a private hot tub?
Yes. Our private rooftop hot tub offers a relaxing setting to unwind after a day of exploring Jamaica.
How many bedrooms and guests can the villa accommodate?
Luxe Oasis offers one-bedroom accommodation for up to two guests and three-bedroom accommodation for up to six guests.
Does the villa have outdoor relaxation spaces?
Yes. In addition to the rooftop terrace, the villa features an outdoor pergola area and tropical surroundings.
Arrival & Transportation
03Where is Luxe Oasis located?
Luxe Oasis is situated within a gated residential community in Ocho Rios, Jamaica, providing a convenient base for enjoying the island's north coast.
Do you provide airport transfers?
Private airport transfers can be arranged from Sangster International Airport in Montego Bay and Norman Manley International Airport in Kingston. Transfers are an additional service and should be arranged in advance.
Can I arrange a private chauffeur during my stay?
Yes. We offer private chauffeur options for excursions, dining, sightseeing and personalized day trips. Available services and pricing depend on your itinerary.
What time is check-in and check-out?
Check-in time is at 3:00 PM and check-out time is 11:00 AM. Requests for early check-in or late check-out are subject to availability and approval.
Will I receive arrival instructions before my stay?
Yes. Arrival information and relevant property access instructions will be shared before your scheduled check-in.
Experiences & Services
04Can I arrange a private chef during my stay?
Yes. Enjoy freshly prepared meals at the villa through our private chef service, with breakfast, dinner and combined dining options available by advance arrangement.
Do you offer in-villa massage services?
Yes. Massage experiences can be arranged through our local wellness partner, including individual and couples treatments.
Can you arrange birthday decorations or romantic experiences?
Yes. We offer curated celebration experiences, romantic arrangements and optional personalized touches to complement your stay.
Are excursions and sightseeing experiences available?
Guests can explore a selection of Jamaica's attractions and activities through our Explore Jamaica guide. Private transportation may also be arranged separately.
Should I reserve additional experiences before arrival?
We recommend booking personalized experiences in advance to allow sufficient time for coordination and to improve availability.
Policies & Guest Information
05What is the maximum number of guests?
The one-bedroom accommodation allows up to two registered guests, while the three-bedroom accommodation allows up to six.
Are parties or private events permitted?
No. Parties, gatherings or private events are NOT permitted.
Can I invite visitors to the villa?
No. Only registered guests are allowed, additional guests or visitors are not allowed. Please request approval before inviting additional visitors.
Location & Exploring Jamaica
06What attractions are near Luxe Oasis?
Ocho Rios is known for attractions such as Dunn's River Falls, the Blue Hole and Mystic Mountain, along with beaches, restaurants and outdoor adventures.
Do I need to rent a car during my stay?
Not necessarily. With private airport transfers and chauffeur services available by arrangement, guests can enjoy their stay without renting a vehicle.
Can you recommend restaurants, beaches and things to do?
Yes. Our Explore Jamaica guide features recommended attractions, beaches, restaurants and experiences to help you discover more of the island.
A Little More Assistance?
Every getaway is unique, and we're happy to help with the details. Whether you have a question about your stay, need help planning a special occasion, or would like to arrange a personalized experience, we're just a message away.