Luxe Oasis Private Garden Picnic
Cancellation, Refund & Weather Policy
We understand that travel plans and circumstances can change. Because each Luxe Oasis Private Garden Picnic is prepared specifically for your reservation and may include freshly prepared food, décor, florals, cakes, beverages, and services arranged through third-party providers, the following cancellation and weather policy applies to all picnic reservations.
Payment & Confirmation
Full payment is required to confirm your Private Garden Picnic reservation.
Submitting a picnic request does not guarantee availability or constitute a confirmed reservation. Your experience is confirmed only after Luxe Oasis has approved the requested date and time, finalized any applicable selections or enhancements, and received the required payment.
Guest Cancellations
Cancellation refunds for the base Private Garden Picnic experience are determined by the amount of notice provided before the scheduled start time:
72 hours or more before your picnic:
100% refund of the refundable portion of your reservation.
48–72 hours before your picnic:
75% refund of the refundable portion of your reservation.
24–48 hours before your picnic:
50% refund of the refundable portion of your reservation.
Less than 24 hours before your picnic:
No refund.
No-shows:
No refund.
The cancellation time is based on when Luxe Oasis receives the guest's cancellation request.
Custom Décor & Experience Enhancements
Custom, personalized, specially sourced, or third-party enhancements may have different cancellation terms from the base picnic experience.
These may include, but are not limited to:
Custom cakes
Fresh flowers and bouquets
Balloon installations
Personalized signs or décor
Specialty celebration items
Wine, Prosecco or Champagne specially purchased for the reservation
Photography
Massage services
Other products or services specially ordered or reserved for the guest
Once an item has been purchased, prepared, customized, or a third-party vendor has been confirmed and payment committed, the applicable amount becomes non-refundable.
If you cancel before Luxe Oasis has incurred these costs, any uncommitted enhancement charges will be refunded according to the applicable cancellation terms.
Changes to Your Reservation
We will make reasonable efforts to accommodate requests to change your picnic date, start time, guest count, menu selections or enhancements.
Changes are subject to availability and are not guaranteed.
Requests involving custom décor, cakes, florals or other specially ordered items may not be changeable once preparation or purchasing has begun. Any additional costs resulting from a requested change will be communicated before the change is confirmed.
Weather Policy
The Private Garden Picnic is an outdoor experience, and tropical weather conditions can change quickly in Jamaica.
A forecast of rain alone does not automatically result in cancellation.
Luxe Oasis will assess the actual and expected conditions at the property and determine whether the picnic can reasonably proceed.
If weather is expected to interfere with your scheduled experience, we may first attempt to:
Adjust the picnic start time, or
Reschedule the picnic for another available time or day during your Luxe Oasis stay.
We will work with you whenever reasonably possible to preserve the experience.
If Luxe Oasis Cannot Provide the Picnic Due to Weather
If Luxe Oasis determines that weather conditions prevent the picnic from taking place and we are unable to reasonably reschedule the experience during the remainder of your stay, the refundable portion of the base picnic price will be refunded.
Any custom or third-party items that have already been purchased, prepared or delivered may remain non-refundable.
Whenever practical, those items will still be provided to you. For example, if a custom cake or floral bouquet has already been delivered, you may still receive it even if the outdoor picnic cannot take place.
Guest-Initiated Weather Cancellations
If Luxe Oasis determines that conditions are suitable for the picnic to proceed but a guest chooses to cancel because of a weather forecast, possibility of rain or personal preference, the cancellation will be treated as a guest cancellation and the standard cancellation terms will apply.
This distinction is important because brief or localized showers are common in tropical destinations and do not necessarily prevent the experience from taking place.
Severe or Unsafe Weather
Guest safety always takes priority.
Luxe Oasis reserves the right to delay, relocate where a suitable alternative is available, reschedule or cancel the experience when weather or other environmental conditions make the outdoor setup unsafe or impractical.
Guests will not be penalized for a cancellation initiated by Luxe Oasis because of unsafe weather conditions.
Late Arrivals
Your picnic is reserved for a specific period and the scheduled end time generally remains unchanged if you arrive late.
For example, if your picnic is scheduled from 4:30 PM to 7:30 PM and you arrive at 5:15 PM, the experience may still conclude at 7:30 PM.
We therefore encourage guests to be ready to enjoy the experience at the confirmed start time.
Early Departure
If you choose to end your picnic early after the experience has begun, no partial refund will be provided.
No-Shows
A guest who does not arrive for the scheduled picnic and has not contacted Luxe Oasis to cancel or reschedule will be considered a no-show.
No-shows are non-refundable, including any associated enhancements.
Food & Dietary Requirements
Guests are responsible for informing Luxe Oasis of food allergies, dietary restrictions or other food-related requirements when submitting their picnic request.
We will make reasonable efforts to accommodate requests where possible but cannot guarantee that every dietary requirement can be accommodated.
Once food has been purchased or prepared based on confirmed selections, changes may not be possible and related costs may be non-refundable.
Third-Party Services
Certain enhancements may be provided by independent third-party vendors, including photographers, massage therapists, florists, bakers or other service providers.
Where a third-party provider has its own cancellation or rescheduling requirements, those terms may apply to that portion of your reservation. Luxe Oasis will communicate any material additional terms when applicable.
Unexpected Circumstances
If circumstances outside the reasonable control of Luxe Oasis prevent the experience from being provided as scheduled, we will make reasonable efforts to offer an appropriate alternative, reschedule the experience or provide a refund for any portion that can no longer be delivered.
Refunds do not apply to products or third-party services already purchased, delivered or otherwise non-refundable.
Refund Processing
Approved refunds will be returned to the original payment method whenever possible.
Please allow reasonable processing time for the refund to appear. Processing times may vary depending on the payment provider or financial institution.
By Booking Your Picnic
By submitting payment and confirming your Luxe Oasis Private Garden Picnic, you acknowledge and agree to the applicable cancellation, refund and weather terms.